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May 04, 2010

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Scott Johnston

This line from the terms on Google Apps is the one that would concern me:

1.7. Data Transfer. As part of providing the Service, Google may store and process Customer Data in the United States or any other country in which Google or its agents maintain facilities. By using the Services, Customer consents to this transfer, processing and storage of Customer Data.

My fear is that google decideds to subcontract to another company who then subcontracts again and then the privacy and security begins to break down. Could it be the equivalent of "data in the dumpster" that gets found by an outsider.

Aside from that, kudos to B&B for trying it. Someone has to of course. I also wonder what the exit cost/strategy is should the cloud solution fail. Let's say you are on the cloud for a couple of years and then one finds the solution to not be suitable. Now you have to put your infrastructure back in place - licensing, hardware etc. and at a 10 to 1 cost that would be $500+ per user plus the cost to try to get all of your data out of the cloud and back into your DM. Of course, on a licensing perspective you would be looking at about a 4 to 1 cost to repurchase compared to software assurance which you undoubtably gave up after two years.

Plenty to consider and think about. I will be watching this one too.

Scott Johnston
CIO
Harrison Pensa LLP
London, Ontario, Canada

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