InsideLegal

ILTA Members Listed 124 Vendors That Give Exceptional Customer Support

On Monday, we released the 2014 ILTA/InsideLegal Technology Purchasing Survey which includes detailed technology budget data; updated information on firms’ social media and publication preferences; an in-depth look at tablet and mobile purchasing patterns; legal IT and Big Data trends, and expansive sections on current and future legal technology purchases. You can view the highlights here.

Each year, we look forward to seeing the results of the last question - a open-ended one asking "what legal vendors have provided you with exceptional customer support and service in the last year?" This year the 281 firms wrote in 124 unique responses. The vendors listed below each received 4 or more mentions (in alphabetical order):

• BigHand
• CDW
• EIM International
• HBR Consulting
• HP
• Innovative Computing Systems, Inc. (ICS)
• IPM
• Kraft Kennedy
• mindSHIFT
• NetDocuments
• Worldox
• Younts Consulting

All vendors mentioned (in alphabetical order): 

• AccessData • Adaptive Solutions Inc. • Advanced Systems Inc. • Afinety • ARG • Arraya • Avtex • BEC • Bellefield • Bit9 • Blackbox • Capitol Copy Service • CaseLogistix • Catalyst IT • CDI • Commonwealth Legal • Commvault • Compulaw • Computer Brokers • Copitrak • Cornerstone IT • CPI • CTI Logic • Dell • Dell Secureworks • Dimension Data • DocAuto • DocMan Technologies • DocsCorp • EMC • EMI • Ethan Group • Executive Training Solutions • Fusionet • Guidance Software • Helient • HP • HP/Autonomy • Hyperion • iManage • IntApp • Integration Appliance • Iris • iVision • JD Supra • Jenlor Integrations • Juris - LexisNexis • Keno Kozie • KEY Discovery • L&J Technology • L3 Legal Solutions • LANSolutions • Legal Anywhere • Legal Software Connection, Inc. • LexisNexis • Linex • Litera • Livewire Technologies • Luminate • MicroAge • Microsystems • Mimecast • Network Solutions • NightOwl • Nimble • nScaled • Olson Consulting • OneNeck • Onward Technologies • OpenText • Orion • Park Place Technologies • PayneGroup • PC Connection • Phoenix Business Solutions • PLA • Plan B • Presidio • Premier Technology Solutions • Priory Solutions • Profiscience • Profit Recovery Partners • Protiviti • RBRO • Relativity • Renew Data • Sagiss, LLC • Service Now • Softchoice • Softmart • Software One • Something Digital • Stalwart • Stridon Limited • Syndet • Synergy • Thomson Reuters • Total Networks • Traveling Coaches • TW Telecom • Valcom • Veritrak • Verizon • ViaWest • viDesktop • Vision Solutions • VLCM • Vmware • WAMS • Westlaw • William Ives Consulting • Workshare •

Congratulations to those recognized!

2014 ILTA/InsideLegal Technology Purchasing Survey Delivers Promise ... Increased Tech Spend

On Monday (August 18th) of ILTA 2014 week, we released the 2014 edition of our 9th annual ILTA/InsideLegal Technology Purchasing Survey as part of our 11th annual ILTA Vendor Education Program. The 2014 survey set records for ILTA member participation and the results indicate a more 'sunny side' of #LegalIT spending, budgets and overall engagement (pronounce it french ... sounds better :-)) when it comes to legal technology selection and purchasing. Like every year, we are more than impressed by ILTA members and their willingness and even eagerness to mention consultants who they work with (122 companies in 2014) and vendors who provide exceptional customer service (124 vendors in 2014). 

The 2014 survey, the 9th edition of this ILTA/InsideLegal collaboration, garnered a 20% response rate with 281 unique ILTA member firm responses. The 31 question web-based survey was distributed to 1,407 ILTA member law firms. 86% of all responses came from the U.S., 8% from Canada, and the remaining 6% a mix of the U.K., Europe, Australia and South America.

2014 Survey highlights include:

• 54% of all respondents, including 72% of ‘Over50’ firms, spend 2-4% of total firm revenue on technology
• 62% of all responding firms spend more than $8,000 on technology per attorney; 61% of ‘Under50’ firms spend less than $8,000 on technology per attorney
• Top technology purchases among all surveyed firms in 2014 include: laptops/notebooks (64%), desktop hardware/PCs (63%), network upgrade/servers (50%), printers/multifunctional devices (47%) and antivirus/antispam/spyware software (41%)
• Over50 firms dominated purchases in several application areas including analytics software; docketing/calendaring; electronic discovery software; HR management software; mobile device management and workflow automation
• Based on survey responses, internet research, peer recommendations and consultants are the top influences for legal IT purchasing decisions
• 76% of survey respondents have not worked with an industry/research analyst
• Big data planning: 10% of all respondents are working on formalizing their big data strategy and an additional 6% already have a big data plan in place
• 90% of respondents rely on outside consultants to assist with some aspect of firm operations, technology and infrastructure
• 91% of surveyed firms’ attorneys use tablets as part of their day-to-day work
• 86% of survey respondents indicated that they either have a formal mobile device security policy in place or are establishing one
• Outside of the IT department, attorneys (80%) most frequently request technology purchases followed by Firm Administration (53%) and Practice/Litigation Support (31%)
• Top answers to the open-ended ‘most exciting technology or trend’ question included mobility (e.g., tablets, mobile device management); cloud services, specifically –as-a-Service models including analytics, disaster recovery, security, and DMS; virtualization; and wearable technologies.

The complete survey can be downloaded at bit.ly/ILTASURVEY. We will be releasing additional 2014 Survey statistics, comparisons and content throughout the year.

For more information on the survey results, methodology and other legal market research initiatives, contact Jobst Elster at elster@InsideLegal.com.

ILTA Winners of 2014 Distinguished Peer Awards Announced

On Tuesday night, August 19th, the ILTA Communtiy (and all friends, followers and supporters in Nashville for ILTA 2014) announced and celebrated the winners of its annual ILTA Distinguished Peer Awards. Here's ILTA's official press release. Congratulations to all recipients and alumni. 

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(Nashville, TN, August 20, 2014) The International Legal Technology Association (ILTA) held an awards dinner on Tuesday evening, August 19, in conjunction with their annual educational conference, ILTA 2014, held in Nashville. The recipients of the 2014 ILTA Distinguished Peer Awards were announced and celebrated at the event. This was the fifth year of the annual awards program, and the association was pleased with the number and diversity of nominees across several categories. ILTA’s Distinguished Peer Award program recognizes premiership and provides a forum for peer-nominated, peer-judged innovations in technology and leadership in several categories.

Individual Awards: Individuals from ILTA law firms and law departments are recognized for demonstrating exceptional accomplishments and leadership within their organizations. The 2014 award recipients are:

Award	Winner
IT Professional	Justin Hectus of Keesal Young and Logan
Knowledge Management Professional	Steven Lastres of Debevoise & Plimpton LLP
Litigation Support Professional	Joy Holley of Bryan Cave LLP
Technology Advocacy Professional	Michael Sweeney of WilmerHale
Technology Support Professional	Pamela Hart of Hunton & Williams
Leadership	John Alber of Bryan Cave LLP
Young Professional	R.P. Smith of Jones Walker LLP

Organization Awards: Individual and team excellence within ILTA member law firms and law departments are recognized by the organization awards. The 2014 award recipients are:

Award	Winner
Innovative Law Firm of the Year	Bryan Cave LLP
Innovative Project of the Year	Seyfarth Shaw LLP
Innovative Law Department of the Year	Exelon Corporation

Vendor Awards: The vendors and consultants who provide products and services to the legal community are recognized for superior achievements in innovation and thought-leadership. The 2014 award recipients are:

Award	Winner
Innovative Vendor Thought Leader	Deepak Massand of Litéra Corp.
Innovative Solution Provider	Opus 2 International
Innovative Consultant of the Year	Sherry Kappel of Litéra Corp

“On behalf of ILTA, I congratulate this year’s Distinguished Peer Award winners,” said Randi Mayes, executive director of ILTA. “We are proud to recognize exceptional technology projects and the champions of those projects, as well as outstanding leadership and innovation. I applaud and celebrate our winners for sharing their successes.”

For more information about the Distinguished Peer Award program, please visit http://awards.iltanet.org/. For more information about ILTA, visit www.iltanet.org. 

ILTA 2014 Conference Registrants by Firm Size

The Annual ILTA Conference - one of the hottest legal technology shows in the United States - will be underway this time next week in Nashville. Here is another look at the conference pre-registrants (as of August 12) broken down by firm size. Click graphic to enlarge

 

RELATED RESOURCE: see ILTA 2014 Conference Registrants by Country