InsideLegal

ILTACON 2022: Something Old, Something New, Something Blue

ILTACON 2022 is now over a week in the rearview, yet many of us attending still have ILTACON on the brain. After all, it’s hard to simply move on from 3,000 legal tech professionals, in one place, in the flesh, networking and socializing like the good old days. We won't go into all the Covid+ cases post conference. Here's a collection of what stood out to me:

Fresh blood …new vendors, US entrants, new energy

While we ran into the usual suspects of vendors and members, the 160+ exhibitor list included a fair share of first-timers. We talked to Early Stephens, CEO at Actionstep, a cloud practice management solution with roots in New Zealand, about first impressions: "I anticipated seeing deep experience and knowledge given the caliber of ILTACON attendees and exhibitors. But what really caught my attention was the dedication, even passion, at using technology to make life better for their firms and clients. That bodes well for the future of all of us in the legaltech space." Well said Early, it's that dedication to the 'craft' and passion for all things legal tech that had me returning for a 23rd time.

Another ILTACON newbie, who I spent considerable time with throughout the week was Cork, Ireland based Bundledocs offering cloud-based document bundling/binding and PDF editing. A mere startup four years ago, but already a market leader back home and throughout the UK and EMEA, their ILTACON team was led by CEO Brian Kenneally, marketing director Lisa Walsh, business development exec Aisling Murphy, and legal tech veteran Peter Zver, responsible for exposure and growth in North America. In fact, I was beyond thrilled when Peter reached out to me several months back to tell me he was starting a new chapter, after much success with Tikit (later Advanced), to get back to his 'start-up' and entrepreneurial roots and assume the role of vp of operations with a focus on growing the Bundledocs brand and product in North America. When they were not meeting attendees, networking with partners, and making introductions with the media assembled onsite, the Bundledocs team premiered Ireland's original superhero Cú Chulainn as part of Monday night's exhibit hall opening reception.

It was also great to catch-up with Simon Hill, appointed as Bundledocs' non-executive director back in March, and currently the CEO and co-founder of Xperate, a UK based software development company. Simon was just what the doctor ordered, who along with Peter, helped Brian and the team navigate the unchartered US legal tech seas and the many quirks of ILTACON. Watch this space for what Simon, Mark Garnish and the Xperate team will be creating and innovating in the months and year to come.

Feeding Super heroes: While business partners tried to up the ante with an ode to superheroes during the exhibit hall reception, Affinity Consulting dropped the mic, honoring their volunteer fire fighter colleague and his fire fighting brethren.

When he’s not working with Affinity Consulting clients, Dan Arntsen volunteers as a firefighter and first responder, something he’s been dedicated to for 15 years, serving his Madison, Wisconsin community.

With a hat tip to their real life superhero, the Affinity Consulting crew added a fundraiser to their ILTACON booth presence and by the time Thursday rolled around, reached their goal of buying lunch for 500 firefighters.

Rise and Run: Ari’s fun run has become a legal tech conference tradition. Organized by industry juggernaut Ari Kaplan, conference goers interested in an early morning jog have joined Ari since his first ‘rise and run’ at Relativity Fest in 2018. The 7^th edition went down on Wednesday morning of ILTACON22 around National Harbor. Not only did Ari provide some cardio, he also made a donation in memory of #AlexHanan to the Lung Cancer Foundation of America on  behalf of all of the attendees. Donations can be made here.

Joy’s got muscle. ILTA CEO Joy Heath-Rush really could not have a more perfect first name ... every time I see her, and it's been a while, makes me happy and in a hugging mood. This year was no exception. In order to make sure she wouldn't over extend and pace herself throughout conference week, Joy's BFF Nancy and close friend since high school insisted to tag along and protect Joy from the ILTACON Paparazzi and to be honest mostly herself. As Joy shared, "Nancy doesn't play, she'll slap your hand with a ruler if need be."

Legal tech themes that won't go away

So after several days of popping into sessions, chatting up lots of conference goers, bugging Beth Anne Stuebe and the ILTA TV crew, and talking with exhibitors, here are my recurring themes:

• Chasing data: Jeff Kosek with Element Technologies really summed it up best when I asked what stood out to him by conference week-end. "An overwhelming number of people I spoke with have so much data and applications, but NO idea how to compile that data, interpret it and predict better ways to run the law firm." So either vendors selling data analytics, business intelligence, data metrics/KPI tools and data integrations are doing a miserable job communicating their value prop or law firms are having a hard time defining what they want to measure, track and present and what questions to ask of their vendors. I am sure the truth lies somewhere in the middle but I don't see this pain going away for the foreseeable future.
• Integrate, integrate, integrate: Back in June, NetDocuments' Jed Cawthorne published an article in ILTA's Peer to Peer magazine entitled "Not All Integrations Are Created Equal" focused on providing a frame of reference when it comes to grading the quality and efficacy of integrations. Cawthorne recommends evaluating a tech partner's API Access (not all APIs are created equal either), UI/UX, integration with other tools, and closely evaluating the ultimate business goals central to said integration. I kept on thinking about this as many floor conversations I had focused on seeking new integrations or trying to resurrect an integration that neglected Jed's advice. As the legal tech cloud rush continues, integrations will surely become a bigger challenge before it is considered handled.
• Email's not going anywhere: This is today's reality as is the fact that some attorneys will continue to blow up their Inbox storage to the dismay of IT. With that being said, thanks to AI, ML, NLP and lots of vendor creativity and innovation, there are numerous ways to minimize related headaches and give users the email management tools they need (ideally, unbeknownst to them) to enhance, not impede productivity. Think Zero, NetDocuments ndMail and so on.

The skies are blue ... stop saying cloud: As far as I can tell, the only really positive thing that came of the Pandemic is the gold rush to the cloud. I have often wondered if other industries still qualify their technology like we do and how long cloud computing will be considered novel and risky by some. Well, the 2022 ILTA Technology Survey Executive Summary released last week reaffirms our new reality ... "the cloud ain't going anywhere"

Download the 2022 ILTA Technology Survey Executive Summary from us here....

 

ILTACON 2021: Legal Tech's Lollapalooza Back in Full Swing

We are excited to reconnect with our legal tech brethren this week as we head to Vegas for ILTACON 2021. It's hard to believe that my last travel to conference was TECHSHOW in February 2020 when baskets of ABA branded hand sanitizers sat untouched in the exhibit hall. 

I know the hype, anticipation as well as apprehension surrounding ILTACON this year is high so not having major expectations might be the best M.O. Regardless, one thing is certain, the conference content, delivered via nearly 90 in-person and virtual sessions, will be high caliber and provide many opportunities to learn, share ideas and trade war stories. A brief look at the session 'areas of focus' provides a preview of what ILTA members are looking for: 8 sessions are focused on Corporate; 7 on Litigation Support; 6 on Security; 6 on KM; 5 on Marketing as well as numerous sessions on AI, O365, Legal Process Improvement, Leadership and Data Science. You can also check out InsideLegal's word cloud from the ILTACON 2021 session grid here.

While there are too many intriguing sessions to list, here's a handful that caught my eye:

Disrupt the DMS - How We Made SharePoint Work, 8/25, 11AM 

Who Watches the Watchers? Vetting and Securing Cloud Services, 8/25, 2:30PM (onsite only)

One Size Does Not Fit All: Leveraging Client Feedback to Co-Create Innovative Technology Solutions That Strengthen Relationships, Create Value, and Drive Revenue, 8/25 4:00PM 

Looking Beyond the New Normal: Maximizing Productivity in a Permanently Hybrid World, 8/25, 2:30PM 

All Together Now: Co-Authoring With or Without Your Document Management System, 8/24, 4:00PM – Michelle S.

I'll be roaming the Mandalay Bay exhibit hall and conference space this week so look forward to seeing many familiar faces. #myILTACON

ILTACON 2021 Educational Sessions in Word Cloud View

For the last decade, InsideLegal has created word clouds from legal industry event agendas to give an overview of session content and areas of interest. To view the entire educational content grid, click here. Here's the word cloud from ILTACON 21's educational agenda and you can also view it at https://bit.ly/ILTA21_Cloud.

(Click image to view in greater detail)

 

Replacing Legal Market Trends with Real World Realities

Welcome to the 'new (ab)normal'! When is the last time you were glued to the TV, social ... pick your media to figure out what's next, not only in your own life but with the economy, your own businesses and anything and everything you care about? Oh yeah and there's the working from home 'thing', 24/7, with or without a proper place or space to call your office.

While we are all looking to survive the COVID-19 pandemic and somehow come out stronger on the other side, the reality of what the legal community is going through is as many commentators like to say "fluid", at best. In other words, we have no idea what's next or what we are supposed to do, how we are supposed to act, and how aggressive we should be about business as usual without coming off as annoyingly tone deaf.

I was recently invited by Qorus Software (producers of sales enablement/proposal/RFP automation technology) to address the "how the hell should we market right now, what's our reality and how does this match up with 2020 marketing trends and developments." We decided to host a "10 Marketing Trends and Realities" webinar to drill-down further and provide law firm marketers with some guidance (and a sanity check) as to what they could/should be doing during this crisis.

In addition to the webinar (which in exchange for some contact info you are free to access here), Qorus also produced an easy to follow and practical to use eBook: Adapting to Change: Definitive Guide to Law Firm Marketing in 2020. The eBook includes 8 practical tips on how legal marketers can seize the moment and put their best marketing foot forward. If you don't have time to download the webinar or the eBook, check out the 14-slide PDF (with all ten trends and realities) from the program.

Here are a few of the trends (and realities) that legal marketers should not only acknowledge but consider acting on now:

Client-centric marketing: This might be a no-brainer ... "all marketing should focus on clients", but you'd be surprised how many campaigns miss the mark. Check out any corporate legal survey and you'll quickly realize how much outside counsel DO NOT listen to client challenges and demands. The current crisis gives you a 'do-over' of sorts when it comes to revealing your authentic marketing self. Your clients are swimming with you in the deep end so why not work together to your collective advantage

Strategic content marketing is king: Content marketing is nothing new. Devising a clever strategy of how to leverage and amplify hard earned content is still novel and not the norm in legal marketing circles. Spend some energy on "marketing your marketing" with a 1-4-7 approach. Focus on one concept; develop four related content pieces such as newsletters, webinars, eBooks, and whitepapers; and chose seven distribution channels for your content including online, social, communal and direct. 

Community building ... the new black: Acquiring new customers is 6-7 times more expensive than marketing to an existing community base. These days, word-of-mouth means engaging through social platforms, sharing educational resources while introducing clients to your network of subject matter experts and influencers. Legal communities are out there and waiting with open arms. Check out ILTA, LMA, ALA, and ABA Law Practice for starters.

We will be sharing more legal marketing trends and realities in future posts gleaned from legal marketing and business development experts.

ILTACON Vendors - Don't Miss out on our 13th Annual ILTA/InsideLegal Vendor Education Program

ILTACON 2016 is upon us... and another ILTACON conference also means an opportunity for us to offer a series of educational sessions to the ILTACON exhibitor community. InsideLegal has been partnering with ILTA for the past 12 years to produce the annual ILTA/InsideLegal Vendor Education Program. Below are the details for the 2016 program being held at the Gaylord National Harbor, Maryland, on Monday, August 29th. If you would like to attend, please RSVP to JoAnna Forshee with name, title, company and email address for each participant as space is limited. Below is information on the program.

What:     13th Annual ILTA/InsideLegal Vendor Education Program
When:    Monday, August 29th, 1:30-4 pm (feel free to attend entire program or a portion)
Where:   Gaylord National, Potomac 1 (Ballroom Level/Conference Side) [Map to Potomac 1]

Here's a detailed description of the program:

1:30-2:15p   ILTA Vendor Business Meeting
This session will include an opportunity to meet the ILTA staff and Board, receive an update on conference activities, and learn additional ways to work with ILTA throughout the year.
Faculty - Peggy Wechsler, ILTA Program Director

2:15-2:45p   InsideLegal Market Flash: 15 Tips for promoting your company/leveraging market(ing) resources
We know how valuable your time is on-site at ILTA, so this rapid fire session will pack in industry statistics and legal marketing information. The program will include topics such as: legal market statistics; the one thing EVERY legal vendor should do…and it’s free; where to get marketing research; stats on purchasing budgets and trends; working with the new legal media landscape; and content marketing insights. Walk away with tips, tricks and legal resources you can use immediately.
Faculty - JoAnna Forshee, InsideLegal CEO & Jobst Elster, InsideLegal Head of Content & Legal Market Strategy

2:45-3:30p   Legal Media Panel – Meet the editors’ panel discussion - Moderated by InsideLegal
InsideLegal has assembled a cadre of well established and reputable legal technology editors to participate in this ever popular legal media panel session. Panelists will tell you how to work with the media to get coverage for your products/services including how to submit news, how to best pitch ideas; and best practices of effective media relations.
Panelists:

• Bob Ambrogi - LawSites Blog/Above the Law contributor
• Rob Ameerun - Legal IT Professionals/Legal IT Today
• Kristy Cole - ILTA Peer to Peer/ILTA Whitepapers
• Adam Schlagman - ALM LJN Cybersecurity & Strategy Newsletter
• Zach Warren - ALM Legaltech News
• Moderator – Jobst Elster, InsideLegal

3:30-4p   2016 ILTA/InsideLegal Technology Purchasing Survey Release - Purchasing Trends of ILTA Law Firms
Last but not least, we will be reviewing the results from this year’s ILTA member technology purchasing survey. The report includes data from more than 200 ILTA law firms of all sizes including: what percentage of firm revenue they spend on technology; what they purchased last year; what they will be purchasing next year; did their budgets increase or decrease; what vendors gave exceptional customer service; etc. Session attendees receive a hard copy report. [View 2015 Survey here]
Faculty - JoAnna Forshee, InsideLegal CEO & Jobst Elster, InsideLegal Head of Content & Legal Market Strategy

 

Complete your setup early Monday and make sure to join us for the program. To reserve your spot, don’t forget to RSVP to JoAnna Forshee with name, title, company and email address for each participant as space is limited.

 

ILTA Law Firms' Technology Purchases Broken Down by Firm Size

At ILTACON 2015 we released the 10th annual ILTA/InsideLegal Technology Purchasing Survey which highlights the purchasing and budgeting habits of ILTA member law firms. One of the most popular questions included in the survey each year covers the technology purchases (by application areas) that participating firms made 'within the last 12 months'.

While the main survey report includes the totals for each application area, we've broken it out further by firm size and included it below in Chart and Table format. This is the first time this data drill-down has been released. You can visit our dedicated survey page for more background and details on the annual report.

The 2016 ILTA/InsideLegal Technology Purchasing Survey is currently being administered to ILTA law firm members with the results being released on Monday, August 29th at ILTACON.

 

Click for Chart View

           

Click for Table View

ILTA's 2015 Technology Survey Published: Security is King, Queen and Pawn

In last December’s post announcing the 2014 ILTA Technology survey (ILTA Tech Survey), we described it as an early holiday gift to the legal community and we feel the same way this year. The data is rich and deep, plus the 269 page report arrives on Cyber Monday, a week or so ahead of last year’s findings. The 2015 ILTA Tech Survey is complimentary to ILTA Members and Sponsors and non-members can purchase the digital file for $500.

In ILTA's 2015 Tech Survey executive summary, survey volunteer lead and Sedgwick CIO Todd Corham highlights the importance of survey questions and analysis that are “less about specific technologies and more about challenges, governance and forecasting.” He goes on to say that these types of questions “deliver the best insights into what legal IT professionals are thinking.” In other words, what keeps law firm CIOs up at night? 

We wholeheartedly agree with Todd’s assessment about the vitality of legal technology trends and peer ‘mind share’ questions as part of such a survey. In fact, for the last decade we have co-produced the ILTA/InsideLegal Technology Purchasing Survey, the annual look at ILTA members' technology purchasing and budgeting that serves as a compliment to the annual ILTA Tech Survey by delivering additional insights into technology trends, technology purchasing behavior, and ‘top of mind’ legal IT issues. These go beyond percentage points and survey metrics and really touch on the core topics and concerns today’s legal IT professionals are grappling with. To help ‘visualize’ this synergy, we have added notes to certain ILTA Tech Survey findings that are also addressed in the ILTA/InsideLegal Technology Purchasing Survey to shed a different or enhanced light on specific topics… Enjoy!

Let’s talk numbers. The 2015 ILTA Tech Survey reports the input of 420 firms representing more than 88,000 attorneys and 185,000 total users. ILTA law firm members with less than 150 attorneys make up 66% (277 firms) of total responses. The survey report includes 142 questions portioned into 13 separate focus areas from ‘Annoyances and Trends’ to ‘Technology Spending’ to ‘Vendors’. The report includes all responses as well as correlated data (hence the survey length) broken out into segments by firm size.

Ever since the 2008 economic crash, we have been looking to re-define the current state of the legal market, and as a profession, have coined ‘the new normal’ as this evolution. Frivolous spending is out; gargantuan budgets are cut; less staff are supporting more legal professionals; clients are more demanding and in control of the client-outside counsel relationship; and firms are being pushed and themselves pushing to get the most out of technology … the applications and solutions they already own as well new acquisitions.

As noted in the ILTA Tech Survey, change is the only constant of the new normal, as underscored by the shift in strategic and tactical technology priorities to what oft appears to be a singular focus on security.

As to be expected, security is the prevalent theme for the ILTA Tech Survey and this recap. The ‘Business Continuity and Security’ section of the survey includes 12 specific law firm security questions (ranging from encryption to security awareness training and assessments) as well as others that touch on protecting the firm and its clients from disasters and outside evil doers. Overall, we counted 33 survey questions (23% of entire survey) pertaining to firm security-related topics including privacy/monitoring technologies (e.g., metadata tools, ethical wall tech, website access filters); email (e.g., email policies, email storage, email anti-virus/spam filters and encryption); mobility and remote access. Here’s what stood out:

• Encryption on laptop hard drives (+10%), in email (+12%), on removable media (+8%), and on smartphones (+13%) is in high demand as an integral component of data security.
• Mobile Device Management (MDM) is now mainstream… There was an 8 point gain this year in MDM deployments with 52% of respondents using this technology.
• The three biggest law firm security challenges cited in the ILTA Tech Survey include ‘balancing security with usability’ (31%), ‘user acceptance and behavior’ (24%), and a tie for ‘user education and awareness’ (22%) and ‘firm culture’ (22%). We also observed that ‘client security requirements’ (14%), ‘BYOD/mobile devices’ (12%) and especially ‘cloud apps/data security’ (4%) actually ranked much lower compared to recent related hype and media coverage.
• Security awareness training programs continue to gain momentum with 49% now having them in place, including 86% of law firms with more than 350 attorneys. 79% of these programs are developed internally (compared to 86% in 2014) with the trend toward more outsourcing in this area.
• Other security measures firms are doubling down on include ethical walls, which averaged 88% usage among firms with 350+ attorneys, intrusion prevention systems (54%, up 14% from 2014) and intrusion detection systems (52%, up 6% from 2014).

Here are notable ILTA Tech Survey highlights (beyond security) based on major adoption shifts and differences to 2014 survey data:

• 31% (up from 18% in 2014) use Windows 2012 Server as their firm’s primary server OS while 68% (down from 80%) are still running Windows 2008.
• 73% indicated Windows 7 (64-bit) is their primary desktop OS.
• 27% are evaluating and/or testing the Microsoft Surface Pro at the firm/in the IT department. 
• 81% of respondents manage ethical walls (with third party software or as part of an existing DMS or other solution) compared to 65% last year.
• In terms of technology training, 32% use a learning management system (LMS), up 4%; 42% offer e-learning; and 50% provide remote training for firm users.
• 42% use third party systems to help automate business workflow processes (e.g., new business intake, new hires). This is down 8% from 2014.  
• 41% use a mobile time entry/recording solution.
• 25% indicate using a ‘passive, automated’ time capture tool for billable activity.
• 51% use business intelligence (BI)/financial analysis software compared to 53% in 2014.
• 77% of respondents have not implemented any specific knowledge management (KM) systems. The 11% that are using a commercial KM system cited SharePoint, enterprise search and legal research-specific solutions.
• 42% said mailbox size is the biggest email support challenge; only 29% have a stated email destruction policy for mail left in the inbox; and 69% filter outgoing email messages for inappropriate content, viruses, spam, etc.
• 52% of firms have ‘BYOD’ smartphone policies in place, up 5% from 2014.
• 46% use enterprise social networking tools (e.g., IM, chat) for internal or client communications.
• 52% indicated using SharePoint, primarily as an intranet (40%), collaboration tool (18%), as an extranet (12%) and for custom apps (16%) and workflows (12%).
• 51% are using third-party technologies to enhance firm SharePoint solutions (up 3% from 2014).

In terms of KM system responses, the low KM technology adoption rate does not surprise us since there is no one technology or solution that addresses firm KM. KM in law firms is rapidly evolving and becoming much more of a strategic ‘way we do business’ and ‘how we differentiate’ as opposed to a technology platform. From a knowledge aggregation, retrieval and information use/sharing standpoint, SharePoint and third party tools are gaining noticeable favor. Also, in looking at the numbers and based on conversations with vendors and ILTA members, the enhanced enterprise search functionality included in SharePoint 2013 is providing firms with a much needed Search boost, (re)opening the door for SharePoint as a collaboration and now search technology option in legal.

The ILTA Tech Survey indicates that budget numbers show signs of improvement, possibly due to the recognition that security programs need a boost. To that end, Todd Corham cites the recent Citibank survey which indicates that at large law firms, up to 1.9% of gross annual revenues are being spent on security. The 2015 ILTA/InsideLegal Technology Purchasing survey results provide additional budget drill downs and tell us that 57% of all ILTA member firms responding to the survey spend 2-4% of total firm revenue on technology. While firms with 200+ attorneys are increasingly spending more of revenue on technology – the biggest change was within the 5-6% range, up 18% from last year. Again, according to the 2015 ILTA/InsideLegal Survey, 44% indicated that budgets remained the same, the highest percentage since the inception of this survey in 2006. The ILTA/InsideLegal survey results show 47% of firm budgets stayed the same. This is in alignment with 2015 ILTA Tech Survey responses.

Lastly we quote a section from the ILTA Tech Survey executive summary… “The view by Management of IT ‘as an expense’ was down by 5 points this year, although almost that entire amount moved to ‘Revenue neutral.’ The response that IT ‘contributes to revenue growth’ was up only 2 points, but we'll take this as a small step in the right direction. As IT departments work to meet client demands on security, there may be some increased understanding that we are here to make our firms competitive, bolster revenue growth and keep clients assured that we deserve their business.”

There are many ways to measure value, focusing on financials and related metrics is just one of them. This should be kept in mind with the ‘how does firm’s top management primarily view the IT Department.’ As to be expected, there’s a positive correlation between firm size and management’s view of the IT function; the larger the firm, the more prevalent the perception of IT as strategic and revenue-focused.

The aforementioned value reminder should also be heeded as it relates to the metrics, statistics and findings included in the 2015 ILTA Tech Survey. Data is informative and can be valuable but putting too much emphasis on such survey data and considering it gospel is equally dangerous. Skip Lohmeyer, CIO at Parker Poe, and our co-presenter on our ILTACON session on how to best leverage our annual ILTA/InsideLegal Technology Purchasing Survey, said it best when explaining his use of the data. “The survey provides good information, but is one of many tools and data points I use as part of our budgeting and technology spending evaluation process. Some of the data is very useful, so I merge that with data from other sources to paint a comprehensive picture.”

The complete 2015 ILTA Technology Survey is available on ILTA's site. Current ILTA Members can access the 2015 ILTA Technology Survey in the Community site (login required) and Non-Members may purchase a copy from their online store ($500 for a digital copy).

ILTA Member Law Firms Listed 96 Technology Consultants They've Worked With

In the 2015 ILTA/InsideLegal Technology Purchasing Survey we asked ILTA member law firms to list technology consultancies they work with. Given that 92% of respondents indicated using outside consultants, we anticipated an interesting, yet telling response pool.

The official question asked: "What national/international technology consultants have you worked with?" Note: This question addresses which consultancies ILTA member firms have worked with only. It is not an endorsement or ranking based on service or quality of experience.  

The open-ended question yielded mentions of 96 consultancies (all listed below), but these first four consultancies received the most mentions by far, at least 7 each. 

CDW  •  HBR Consulting  •  Kraft Kennedy  •  Project Leadership Associates

The remaining consultancies (in alphabetical order):

• Accenture  •  Accudata Systems  •  Acrowire  •  Adaptive Solutions  •  Advanced Legal Systems  •  Advisex  •  All Covered  •  Animate  •  Aurora Consulting  •  Aurora North Software  •  BlackBox  •  Chesapeake NetCraftsmen  •  Cisco  •  Compuquip Technologies  •  Computer Packages Inc.  •  Core BTS  •  Cornerstone IT  •  Datalink  •  Dell  •  Dimension Data  •  DTI Global  •  eDocs  •  EIM  •  Electronic Evolutions  •  Elegrity  •  En Pointe  •  Ethan Group  •  Fulcrum GT  •  GCS Technologies  •  GDT  •  HP  •  HP Autonomy  •  HQ Network Solutions  •  HSV Consulting Group  •  ICorp  •  IDS  •  Information Services Group  •  Innovative Computing Systems  •  Interlink Cloud Advisors  •  IPM  •  IronBrick  •  ISC Consulting  •  iTeknique  •  iVision  •  Keno Kozie  •  Kernek Consulting  •  Lloyd Group  •  LockNet  •  McGladrey  •  MCPc  •  MGNSYS  •  Microsoft  •  mindSHIFT  •  MNP  •  Negsa  •  NetGain  •  Netrix  •  NSG  •  Olikka  •  Onward Tech  •  Optimal Networks  •  Peer Integrations  •  PhillyCom  •  Presidio  •  PwC  •  QED Inc.  •  RBRO Solutions  •  Respond Communications Plus  •  Rightpoint  •  RKON Technologies  •  Sagiss  •  Savvy Training  •  SHI  •  Softchoice  •  Stratuspeer  •  SyCom Technologies  •  Synergy  •  Tech Heads  •  Techlaw  •  The Harding Group  •  Tier 4 Advisors  •  Tikit  •  tmg-emedia  •  Traveling Coaches  •  Vaits  •  Varrow  •  Vertigrate  •  VLCM  •  Vox Mobile  •  WAMS  •  Waypoint Business Solutions  •  Younts Consulting •

 

ILTA Firms Recognize Vendors That Provide Exceptional Customer Support & Service

On Monday, we released the 2015 ILTA/InsideLegal Technology Purchasing Survey which includes detailed technology budget data; updated information on firms’ purchasing influences and patterns; legal IT department trends and challenges; and expansive sections on specific legal technology purchases – both last year’s and those planned for the upcoming year. You can view the highlights here.

Each year, we look forward to seeing the results of the last question - an open-ended one asking "what legal vendors have provided you with exceptional customer support and service in the last year?" This year the 184 firms wrote in 101 unique responses. Four vendors received the most mentions, at least 7 write-ins each:

CDW   •   Dell   •   Mimecast   •   NetDocuments
 

The other vendors that were listed include (in alphabetical order):

•  AAC  •  Accudata  •  Aconsulting Ltd.  •  Acrowire  •  Adaptive Solutions  •  Aderant  •  Advanced Legal  •  Advisex  •  AirWatch  •  American River International  •  Aquipt-SSINET  •  Aurora North Software  •  Auto-Docs  •  Autonomy  •  Avaya  •  BEC Legal  •  BigHand  •  Case Data  •  CDW  •  Chesapeake Netcraftsmen  •  Cisco  •  Citrix  •  CommVault  •  Complete Computing  •  Computech  •  Comstar Technologies  •  ContactEase  •  Core BTS  •  CornerStone  •  Crowther  •  Datalink  •  Dell  •  DocAuto  •  Docs Corp  •  EIM International  •  Elite  •  Esquire Innovations  •  Ethan Group  •  FlexPrint  •  Fujitsu  •  Geocent  •  Hartman Executive Advisors  •  HBR Consulting  •  HQ Network Solutions  •  iConect  •  Infoware  •  InOutsource  •  Intapp  •  Integrated Data  •  Intelliteach  •  IPM  •  IPRO  •  Iridium  •  IT Simplify  •  iVision  •  Keno Kozie  •  Kraft & Kennedy  •  Kroll  •  Laser Options  •  LegalAnywhere  •  LexisNexis  •  Litera  •  LogicForce Computing  •  Matrix Logic  •  Microsoft  •  Mimecast  •  mindSHIFT  •  NetDocuments  •  Netrix  •  Network Solutions  •  NSG  •  Nuance  •  OpenText  •  PayneGroup  •  Project Leadership Associates  •  RBRO  •  Respond Communications Plus  •  Ricoh  •  Savvy Training  •  Semaphore Corp.  •  SHI  •  Sigma  •  Softchoice  •  Soundpath/Global Meet  •  Stratuspeer  •  Synergy  •  Tech Heads  •  ThomsonReuters  •  Tikit  •  Total Networks  •  Traveling Coaches  •  Unitrends  •  Veritrak  •  Vertigrate  •  viDesktop  •  VLCM  •  WAMS  •  Westlaw  •  Winscribe  •  World Software Corporation  •  Younts Consulting  •

Congratulations to all those recognized!

 

2015 ILTA/InsideLegal Technology Purchasing Survey

Download 2015 ILTA/InsideLegal Technology Purchasing Survey

International Legal Technology Association (ILTA), and InsideLegal, the insider’s guide to doing business in legal technology, today released the findings of the “2015 ILTA/InsideLegal Technology Purchasing Survey” (survey). The survey, which is distributed to all ILTA member law firms, includes detailed technology budget data; updated information on firms’ purchasing influences and patterns; legal IT department trends and challenges; and expansive sections on specific legal technology purchases – both last year’s and those planned for the upcoming year. 2015 survey findings were presented to the vendors at the ILTA/InsideLegal’s Vendor Education Program at ILTA’s Annual Conference, ILTACON, taking place at Caesars Palace in Las Vegas, August 30-September 3, 2015. A special session highlighting the findings for ILTA members will be held on Thursday at 1:30 in Roman Ballroom IV. 

2015 ILTA/InsideLegal Technology Purchasing Survey highlights include:

• 57% of all respondents spend 2-4% of total firm revenue on technology. Within this range, Medium Firms (50-199 attorneys) represent 49%, the largest percentage.
• 77% of survey respondents spend less than $17,000 on technology per attorney including 100% Small Firms (less than 50 attorneys). 86% of Large Firms (200+ attorneys) spend more than $17,000 per attorney.
• 2015 top 5 tech purchases: Laptops/notebooks (67%); desktop hardware (60%); network upgrades (51%); printers/MFDs (49%); antivirus/antispam software (40%).
• Microsoft Office add-ons (macros, templates, etc.) declined to 6% (from 12% in 2014); demand for Office upgrades stayed level at 18%.
•  MS Office 365, introduced as a new category in 2015, was purchased by 13% of surveyed firms. 11% plan to purchase within the year.
• Firms utilizing big data tech prioritized business intelligence/analytics (34%); predictive coding (25%), pricing/managing legal spend (22%) and competitive intelligence/analysis (19%).
• 2015 top 5 legal/tech publications: ILTA White Papers (86%), Peer to Peer magazine (83%), Legaltech News (50%), Legal IT Today (21%) & ABA Journal (19%).
• Internet research, peer recommendations, and ILTA conferences are top 3 legal IT purchasing influences.
• 2015 ‘most exciting trend’ themes include cloud computing, mobility, security, virtualization, AI & analytics.
• 72% of all survey respondents outsource website design/services followed by printer repair/maintenance (49%) and spam/virus filtering (40%).
• Most firm BYOD policies cover smartphones (71%) and tablets (59%), only 28% cover laptops. 28% indicated they don’t have a BYOD policy.
• 60% of survey respondents stated that less than 25% of firm software and service solutions would be cloud-based within the next 1-3 years.
• 92% of respondents said they use outside technology consultants (up 2% from 2014 and 11% from 2013).
• For first time in 8 years, email management was not named biggest challenge facing legal IT departments … replaced by security management.
• Security is a hot button issue in the 2015 survey. Security software/security assessments ranked 6^th in ‘what firms purchased last year’ and 5^th in ‘planned purchases for next year’.

The entire 2015 survey report can also be downloaded at www.InsideLegal.com. For questions and comments regarding the analysis and results, please contact Jobst Elster.